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"very poor quality slow at reacting and the sound quality is extremely poor"

"everything worked great for about a week but now the app keeps disconnecting from the camera every few minutes so i have to keep opening the camera back up to see if my baby has woken up rather than it just staying on all the time which is very frustrating"

"my only gripe is that i can't find any software that runs on a mac to view this camera which is a shame"

"the instructors are helpful however the only issue is it never informed me to put sound on my phone to set up wifi and that's the only issue i have had with the device and i will be looking at buying more just as soon as i get a bigger home"

"its a steal for the price ive seen more expensive ones but i dont know how much better you can get than this"

"i bought the camera and app so i could monitor my 91 year old mother from 150miles away and it doesn’t work"

"if you don’t allow location services it says you must activate it in an error message"

"only problem which you might need to be aware"

"all of the camera brands appear to have negative reviews but all the problems are the same for whichever camera you buy – i get the impression though that in many cases it is the users poor internet connection and wi fi signal that create these issues"

"if there is one gripe it is that there doesn't seem to be a way of transferring the recordings on the sd card to a pc for more convenient viewing but that is a minor issue and i remain thoroughy impressed"

"the wifi funktion does not work"

"don’t waste your money if you need real time monitoring baby etc "

"update: now it’s 11th november since then one of the cameras have fell onto the floor not at a height and it has stopped working cannot pan or move the camera up and down for a different view"

"this malware is widely used in ddos attacks and cannot be removed from the camera"

"firstly the negative points:"

"not well made and poor product"

"i have to give the seller 5 out of 5 for customer service they made the effort to get in touch and resolve my issues and replace the faulty camera for an improved model what a difference the image is outstanding i wish others would take a leaf out of this manufactures effort thank you!"

"a bit tricky to set up the process doesn't always go smoothly but persevere"

"overall a severe disappointment"

"i'm extremely disappointed"

"all in all an absolute waste of money"

"complete waste of money !"

"total waste of money"

"extremely annoying"

"the resolution on this camera is great and the night vision means i can see what's happening even in total darkness"

"the worst thing is"

"really disappointing product"

"not sure why it does this but it's quite frustrating"

"very disappointed"

"awful just awful"

"my old ip camera was having some problems losing connectivity resetting itself and so on and it was getting really annoying"

"small disappointment due to the impossibility to automatically download a picture or a small clip upon movement"

"purchase with caution"

"not reliable and really annoyed!"

"the camera is fine but people need to know that that it only works with one specific app ipc360 which is complete garbage!"

"3 motion control time periods are very crude too cant set different time periods for different days"

"in short: the camera has pretty shoddy build quality in my case around the microsd card slot"

"we previously used a monitor that connected through her light bulb fitting which had a huge downside to it we couldn't use her main light or it affected the connection to the actual monitor !"

"two days in and manual useless does not show where to insert sd card or which way up"

"i have a good broadband connection and even hard wired it when i thought maybe its just not any good for wireless connection but the picture quality is very poor definitely no where near 1080p and extremely choppy glitchy"

"please don’t get me wrong we are happy customers but if you want proper cctv i wouldn’t bother with these because like us you’ll probably just end up buying better which in the long run wastes money on these cheaper cameras so glad we only bought the one to test it out first"

"i have my elderly mum come stay quite often & she is suffering with dementia"

"i had a motorola camera for our baby its been nothing but a pain since i bought it: continual video dropouts and poor pan zoom"

"also the card they send you saying to review it 5 star and they will send you a brand new camera for free is absolutely nonsense"

"i'm tech savvy and can't even connect this junk to the wifi after numerous attempts"

"the insistence on using cloud storage in china is annoying and risky"

"the app also suffered from the fact that their "leave feedback" from is completely broken in that it always fails to send the message and they don't bother replying to messages left on reviews for the app"

"only when i received it did i become aware that you actually have to pay extra for this which was disappointing"

"camera itself works fine but the asian server which the camera app relies on is terribly unreliable keeps resetting and kicking us out of the app and having problems connecting we're pretty sure it's not our internet as other things like video streaming work fine "

"but not blocking issue"

"you do need an sd card to record video so bypassing the costly cloud storage"

"please do not buy because of security and privacy issues!"

"small issue i had was sound in one camera but after reinstalling it this went away"

"but didn’t work when i was out the country due to wifi connectivity issues so not practical for cctv security when abroad"

"i therefore decided to return mine"

"but the app is extremely glitchy and will frequently crash"

"i was planning to but another one for the living room but i won't as the password issue is a big one for me"

"there are many cameras on the market at the moment and i spent days researching all the best selling and reviewed cameras"

"make sure your phone is not on silent mode while monitoring especially babies so you can hear their sound when they wake up"

"clearly chinese rubbish"

"i would hazard a guess it doesnt if there’s no info on it"

"i have changed memory card twice 32 gb and 64 gb and formatted using the icp360 app as recommended so it's not a memory card problem"

"the app is a little clunky and my main criticism is that you cannot set and save your own preset camera angles to move to as and when you want to"

"i spent longer finding the ideal spot in the room than on set up"

"will be returning them to amazon"

"i was very skeptical for the price and didn't expect a lot"

"scrubbing function to access earlier footage is easy to use with section with activity marked out"

"and still unreliable connection!"

"this is a big security issue for me"

"they don't even drop litter in my street now"

"streaming gets delayed often and sound or video switches off randomly"

"i have stopped using it as there are serious security flaws in both the camera and the very basic app"

"it literally screeched very unpleasantly at me when i had my phone in my little girls bedroom!"

"very dissatisfied"

"construction is very solid and it feels bombproof"

"i bought these because there are some local yobs around my area who think it’s funny to throw eggs at my windows"

"the app is pretty awful"

"but having researched and watched graham on dogs behaving very badly"

"if your camera is placed somewhere where privacy is not an issue its a nice piece of kit that works pretty well otherwise i would avoid"

"i haven’t used the cloud storage functionality as i don’t need it but there is a free trial period offered"

"too often many many times a day says that the network speed is slow and so cannot show a live view or recordings although both cameras are wired to a virgin hub2ac"

"when they added that it spent all night "crunching bones" we knew that none of us was willing to spend the night up there and potentially sacrifice ourselves to find out what that something was!"

"and now we reach the reason why spoiler alert i returned the camera for a refund"

"the image quality is ok but given the two main faults i have it cannot be relied upon for reliable surveillance and therefore defeats the point of having it"

"your videos are being hosted by a non uk site that provides minimal information about how it handles your data"

"product description fails to state that cloud storage requires a monthly payment plan and camera continually records rather than just recording when motion is detected"

"i bought this as a baby monitor and the fact it also has night vision but knowing it can be moved without me giving permission is an unsettling factor"

"i like the 2 way audio feature which my old baby monitor doesn't have because sometimes the baby just needs to hear a reassuring voice to help settle back to sleep"

"it would be a 5 star review if it wasn't for the off line issues"

"i didn't want to pay for an expensive product and was worried how this would effect the wuality of the camera it hasnt"

"we already have a bt 6000 monitor which is upstairs in the babies room but i wanted a cheaper option for her daytime naps in the lounge"

"by the time i got it back out it had been damaged"

"i took a still photo to show my dad he was impressed that i could find him in room even though it was that dark my dad has always been resistant to having a camera as he thought he would be spied on and that it would be intrusive"

"i had intermittent issues with the first camera i purchased when trying to replay video on the sd card as sometimes the video would freeze however i was sent a replacement and this is working fine so far"

"very poorly made camera big gap as seen in photo tried insert my samsung 32gb sd card and it went straight through and dropped inside the camera now i can't retrieve it so lost a memory card inside and i cannot return the camera because of personal data in the card someone would get hold of it!"

"returning soon"

"we used it at first to monitor our poorly kitten but is now relocated to provide security for our house and keep an eye on the rest of our cats"

"even restarting my phone sony xperia less than 6 months old doesn't always work and i am left without the use of the app"

"we purchased this camera as we're planning on going away for a short summer break and didn't want to go all out on a full home security system but still wanted to be able to keep an eye on things"

"good to share between parents both can view at once position negatives: doesn't tilt down as much as i would like to view into a cot from a higher position regular drop offs even in good reception big downside each time it disconnect it loudly says "camera off" and then "camera on" when it reconnects not ideal when you're trying to get your baby to sleep"

"in the process of returning this"

"on max sensitivity gives false alarms and lower sensitivity is not reliable"

"whilst this isn’t a major problem for a pet monitor there is no way i would trust this as a baby monitor"

"what i like about the camera: clear picture whether during daylight or night vision clear sound motion detector works with only a couple seconds delay unfortunately i have to give only 1 star as the camera is prone to being faulty"

"to my dismay there was a server error that showed up that did not allow me to access the camera"

"it’s safe to say it’s been unplugged and we will not be using this again"

"wasted my money!"

"too many dodgy issues with this camera"

"if your angle of insertion is slight off the card can easily catch hold of this gap and further pushing of the card will cause it to drop through the gap into the camera missing the actual sd card slot "

"almost £30 for the most useless camera ever and i'm 100% sure that all the reviews are bogus!"

"there is an option to use their cloud storage service if you do not have an sd card but wish to save the recordings to view back this is a free trial for 30 days then there is a cost – but it is reasonable and optional"

"the first issue is that the power cable isn’t very long so have needed to buy an extension lead"

"what i like about the camera: clear picture whether during daylight or night vision clear sound motion detector works with only a couple seconds delay unfortunately i have to give only 1 star as the camera is prone to being faulty"

"the camera after tried the entire week every single days never worked"

"my only negative is after a month it stopped recording unless you subscribe for a fee so now i just use it to check on my dog when i need and to just scroll back if i need to look back at what she has been doing"

"i have had no further issues and i have been thrilled with the purchases"

"really i can't fault this device"

"probably the only down side is it only looks down about 40 degrees it can look up over 90 degrees though so you may get some issues seeing lower down if the camera is mounted too high"

"returned item"

"the only obvious design flaw is if the camera is stolen then your video is gone"

"absolutely a waste of money no more inconvenience at christmas to send it back"

"i’m on about the alert mode before the new update you can delete this whenever you liked now they just store on the app even when you clear memory card so it’s not full they remain on the app"

"unfortunately faulty"

"we spent around £150 on a baby camera and monitor set up from one of the leading brands being new parents and fairly new to world of wireless cameras we though this was a good deal however after a year it has decide to stop working"

"i have stopped using it as there are serious security flaws in both the camera and the very basic app"

"as it doesn't have a base unit this means the camera is effectively useless unless you plan to put it next to the wifi router not always practical!"

"we are yet to mount it on the ceiling where we want it as the usb power cable isn't very long so limits where we could place it we will need to get an extender"

"tried to add this camera to the outside camera software i currently use and it would not work"

"only thing is that the built wifi receiver is not strong enough so we bought a power line adapter and now it’s brilliant connection"

"overall it is a good camera for the price it is really simple to set up and connects well to wi fi the app is good and simple to use i would like the picture to be a little clearer my biggest issue is that my phone seems to need a really good internet connection to connect to camera otherwise i can’t"

"i bought 2 of these to mount in my stables as i have some poorly horses and we need to be able to watch them 24 7 and living in a stables isn't the best of places"

"very impressed with this little gadget"

"hit the share button asks for a username which i'm told is the email address of the other user nothing happens"

"being a new cat mom i was quite nervous to leave my boys alone for a handful of hours so it was perfect to keep track of them!"

"only disappointment was that the cord was a bit shorter than i would have liked because i wanted to attach the camera to the ceiling which limited me to higher electrical outlets"

"i doubt i can return it now as it is outside the 30 day return window"

"the camera is extremely easy to set up and you should have no problems if you have a strong wifi signal if not hard wiring to the router a reliable broadband internet speed and a phone capable of running the app i am using an ancient iphone 5 otherwise you are likely to experience the problems mentioned in many of the negative reviews of any brand of camera"

"however the item itself is poor disconnects itself and will not reconnect once you go off the app you have to use with it"

"it worked for 1 hour and booom screen went offline i tried resetting and i kept getting error notification"

"awful chinese product"

"the power lead is also very poor quality it is very loose and if you touch it gently it will come out of it's port on the camera so i have to keep are plugging the power lead back in to the camera as it falls out quite often"

"if anyone has any suggestions please fire away otherwise the camera is going to be replaced as its essentially useless for security purposes"

"you can also buy 1 year subscription to 360 app for about £12 a year and get a rolling 30 days of recording storage on the 360 cloud"

"waste of 30 pounds"

"i purposely typed wrong password for wi fi and it immediately made announcement "access point password is wrong""

"nothing worked"

"i bought two after having had a heart attack"

"very big security concerns with this device and after reading some reviews we didn’t see them when we bought it it seems as though multiple people are experiencing the same"

"failed a few times using my phone but when i used my ipad it worked"

"sadly it's not"

"stay far away!"

"i had a motorola camera for our baby its been nothing but a pain since i bought it: continual video dropouts and poor pan zoom"

"the 2 way voice is clearly audible too but there is a small delay but nothing unacceptable"

"you only get notification messages and if used for monitoring wandering risks for confused elderly it's insufficient"

"i did use the two way communication my dog heard me but to be honest it made her worse as she then tried to climb up and eat the camera"

"when compared to my pi zero with camera this really looks poor"

"thought this was ok at first till i bought another brand elsewhere its poor quality rubbish app as its hard to view reports accurately and the sound quality when trying to hear whats going on is a waste of time"

"i do like this home security camera i use this for my dog when at home alone and whilst working through his separation issues"

"also there's a card that comes with the cam promoting some free sd card and camera peripherals"

"i can never understand why videos of cctv in the private sector are of such poor quality when a camera for this price is so good!"

"these things are too risky to be used indoors or where children are concerned"

"i have been really impressed by the camera easy to set up good images night vision etc but the app constantly freezes and or produces the message 'unable to contact server'"

"great concept but unreliable unit"

"update:::: it then fell off my low table"

"when the cloud storage month runs out you can install a sd card to store the video but i do not know whether you are able to check the video when logging into the app to do this"

"the app is the biggest failing of this product it keeps freezing"

"at first i was a bit apprehensive at its cheap price having had other 100 150 pound cameras which were't too user friendly or reliable"

"i wasn’t expecting too much for the money but i’m blown away with the quality for one but ease of setup straight out of the box and download the app for my phone and ipad and i was all set to be able to keep an eye on my new puppy from my own bed i could even talk to him to calm him down when he started crying!"

"our baby monitor recently gave up the ghost and we were looking for something cheap and cheerful to fill the gap until we didn’t need to keep an eye on him anymore"

"there is a slight delay in transmission from the camera to the device but it's only a couple of seconds so once we knew this it was fine"

"if you have the latest sky q which is 5ghz this camera will not work"

"from taking this camera out of the box to actually using it took no time at all in fact actually downloading the app took the longest"

"the problem is the camera can't pick up the wifi signal we have superfast bt broadband so not a cheap provider in a room that is probably less that 10 feet in a straight line from the router"

"also had faulty one and company replaced with issue"

"we used it at first to monitor our poorly kitten but is now relocated to provide security for our house and keep an eye on the rest of our cats"

"waste of time and money"

"if there are any buyers wishing to buy this but perhaps have some questions first it is probably worth asking in the question & answer section because i am sure any question can be answered on this little delight!"

"our elder dog has recently had an op’ to remove a tumour"

"configuration failed each time"

"i did and this one does work with virgin media superhub"

"i bought this to keep an eye on my dog while out and it works but barely it has to be plugged into your moderm unless you have a very old wifi the app is awful and constantly tries to trick you into buying a subscription and crashes constantly while using"

"i was so relieved that we weren’t on holiday as we had planned"

"tried to add this camera to the outside camera software i currently use and it would not work"

"the camera seems to tilt more higher than lower"

"it also needed to work from a usb cable as the coop is powered by a solar panel this limited my search somewhat"

"4 wireless which makes it useless in europe"

"just don't expect to be able to see outside through windows at night as the night vision lights reflect off the window so the picture isn't great then picture is fine in the day just as good as our much more expensive cctv system"

"i was hesitant at getting one that links through a phone purely cause i dont like my phone being on all night long"

"terrible product touch the camera and disconnects from your phone and needs deleting and resetting only connects 1 in 100 attempts even when following all the instructions and ensuring it’s on the correct band width of wifi all in all a terrible product!"

"and the phone app you need to run it is simple to follow as well although you get full instructions in the accompanying manual too which helps "

"ios app is clunky and push notifications when motion is detected seem to only work sometimes"

"you can’t skip small increments as it seems to jump in 10min blocks so again you have to watch footage in real time if not captured by the motion detection feature"

"the laugh is the victure camera is not designed to be an exterior solution however it's non aggressive looking design makes it look more like a friendly robot compared to your usual exterior cctv camera"

"so i have stood the pc530 in front of the screen that i view my old cameras on and point it at the screen and can now view my old cameras via this new one on my mobile phone as an additional bonus i can now pan around the room and check on my dogs when we are out if we are ever allowed out that is!"

"doesn’t feel cheap of flimsy"

"doesn't even record when only set to detect movements"

"4hz wireless band which screwed up my router's settings and made all devices at home congested and slow"

"the video files are encrypted and you only seem to be able to watch them on the app on your phone which is really really badly designed"

"when the device came up in a lightning deal i thought it was a good time to give it a whirl especially as the reviews looked largely positive"

"would like the monitor to be less bright and less volume & would like to see a two way microphone on it so you can talk into the monitor & the sound comes out of the camera"

"the power lead is also very poor quality it is very loose and if you touch it gently it will come out of it's port on the camera so i have to keep are plugging the power lead back in to the camera as it falls out quite often"

"i took a still photo to show my dad he was impressed that i could find him in room even though it was that dark my dad has always been resistant to having a camera as he thought he would be spied on and that it would be intrusive"

"i'd avoid this model"

"despite continued attempts at resetting the unit i eventually decided the unit could not be relied upon"

"as soon as your phone screen goes off it's stops working"

"if you are purchasing this camera for security only – i still feel it is worth purchasing this camera"

"i tried various combinations but no response from the app just does a dumb screen refresh"

"alternatively you can swipe on the live picture for it to go where you want it to"

"i am impressed by this little product for our new baby although i have had problems getting the two way speaker to work and also the night vision seems to stay on even if you have the light on in the room other than that can’t complain for the money"

"there was fault in my room and i used the planon app the report the issue to given a email that it was done but while i was passed out asleep in my room"

"i have a good broadband connection and even hard wired it when i thought maybe its just not any good for wireless connection but the picture quality is very poor definitely no where near 1080p and extremely choppy glitchy"

"sound is what you would expect from a small speaker not great but not too bad either"

"unless you have your phone too close to it it then sounds extremely distorted and i mean even just in the same room as it"

"the app is broken crashes every 2 minutes or so you can't use it as a baby monitor"

"good thing is camera is audio playback for any error occurs during configuration so easy to debug"

"first impressions were positive setup was relatively easy the picture quality was at least reasonable and the iphone app whilst not perhaps the most stylish you could hope for seemed to control the camera well over a network in my short tests"

"i have the event cloud storage for 30 days on subscription however it doesn't save 30 days it misses the majority of events mixes them on the time line and time stamps are completely inaccurate"

"but this one failed to perform the night vision is awful motion dection was naff and picture quality even in the day was bad"

"update stopped working properly after 6 months no way of getting refund"

"the camera starts talking to the phone app but then just stops and i receive the configure failed"

"the description does not mention this additional expense for the buyer and should be flagged up as mis selling"

"to install the app you need to disable security settings"

"even tried to connect directly via cable but kept saying ‘no camera detected"

"most of the time you doesn’t know you are 5 minutos delayed and sound is not working"

"i use my camera for indoor activity just incase i get broken into but you could use this camera for multiple things"

"what i like about the camera: clear picture whether during daylight or night vision clear sound motion detector works with only a couple seconds delay unfortunately i have to give only 1 star as the camera is prone to being faulty"

"it does make a clicking sound when the ir turns on and off but again doesn't really bother me but you can hear it when the light gets low it will turn on and off until it gets dark enough for it to be on permanently"

"too often many many times a day says that the network speed is slow and so cannot show a live view or recordings although both cameras are wired to a virgin hub2ac"

"nothing else to say except refund via amazon went smooth as always"

"there is also a cloud storage option you pay a subscription for as a alternative so it would make sense why my sd card would end up corrupted"

"tried about 5 times and just heard this weird noise"

"this isn't true in the slightest they just generally moan"

"this means it is poor for night time use"

"i suppose there is a chance that my one was broken but seems others have similar issues"

"the victure has not dropped connection or let me down to date"

"it always notifies me correctly when somebody is there and captures the footage however i would say that the amount of footage that it captures is sometimes too short"

"the poor video quality is the trade off for a simple reliable easy to access product"

"i have plain bb so no concerns with 5g non compatibility"

"app needs a little work as there is no way to fast forward through saved videos and it tends use too much battery power"

"for the purposes we need it for all it's missing is the treat dispensing option that furbos have which isn't a big deal for us"

"the power lead is also very poor quality it is very loose and if you touch it gently it will come out of it's port on the camera so i have to keep are plugging the power lead back in to the camera as it falls out quite often"

"you can refuse and get past this but why does the developer want to know where you are so badly?"

"so anyone else who is having neighbourhood issues this is definitely the camera to buy if you want clear images and videos"

"we don't believe it's the wifi don't have any issues with our ring doorbell "

"the motion detection barely works"

"i have fitted sd card into the unit but not watched anything back on that as of yet"

"it can not find the device"

"lots of work to be done on the app is desperately needed as without it the camera is useless"

"product is faulty"

"probably the only down side is it only looks down about 40 degrees it can look up over 90 degrees though so you may get some issues seeing lower down if the camera is mounted too high"

"no sd slot icloud recording for a couple of weeks which then stopped now expected to pay extortionate icloud rental now has gone offline and won’t go back online"

"i've had other ip cameras before but they always end up being a bit unreliable"

"the app you download is not great either clunky and non responsive most of the time"

"their app is woeful and laggy"

"i had to put it on my guest wifi which you can only have with an expensive router or an access point"

"the next day i moved the camera to a different room and the card no longer worked or was even recognised by pc and laptop when attempting to format"

"it should be collected with no printer required"

"i can't believe what you get for such a low price"

"pan the room at a swipe of a finger"

"an app on both of our phones could let us check in to the dogs at any stage the voice option on it was great for deterring the puppy from eating the sofa!"

"there was a small problem at first and i almost sent it back but then i realised the problem was caused by me"

"most of the time you doesn’t know you are 5 minutos delayed and sound is not working"

"the night vision was good but only gave it 4 stars because of local light pollution"

"my son has recently told me that the camera talks that it scared him and it's said bad words and the word 'pants'"

"the email apologised for the "late response" and pointed me in the direction of removing the camera and then adding it but this time marking the location as the uk which it was originally set to"

"they don't have a massive long cable and we had to buy an extension for one so that we could position it upside down on the ceiling in one room but that's no big deal"

"so in my opinion extremely poor customer service to go with an extremely poor product"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"the only issue that i envisage might be a problem is the delay before recording starts"

"i spent a long time researching this but it is not clear that you have to buy a base unit which is more expensive than the camera"

"it simply doesn't work"

"the only problem is there's a 2 second delay from when it detects motion to when it starts to record so you need to consider the camera placement carefully and have a few cameras set to record i"

"upgrading from the original arlo cameras i was wary of some of the negative reviews but have been pleasantly surprised by the improvements on offer with the pro 2"

"the only minor issue is that it takes a few seconds for the signal to initiate the start of monitoring"

"they have an online form to "email" them that does not work"

"don't waste your money on this crap"

"one just stopped working but it was outside 24 7 and in all weathers"

"the only negative points would be having to purchase a non netgear permanent power supply and a more secure mounting bracket the one supplied not very secure especially when your putting a £260 item on on external wall"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"if you are on holiday you have to get a plane fly home jump in a taxi press a button hope for the best it doesn't always work first time and then get a taxi back to the airport etc"

"very frustrating"

"absolute rubbish do not waste your money and risk your sanity with any arlo product!"

"good hardware but worst software every seen from a company of this size"

"really disappointed"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"if they don't fix their software problems i don't think they will be around for long"

"when you open the app it takes forever to sync on a 200mbps internet connection "

"i have 6 useless cameras"

"now there is a huge problem with motion detection and ir light activation even when the camera is disarmed"

"li ion batteries do not like cold conditions"

"7 weeks of emails and it turns out that in order to get a replacement i have to pay to return their defective product"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"the setting to "record until activity has stopped" has not worked for the entire time we have had them and forum diving shows it hasnt worked correctly ever and still doesnt work other than if you spend up on the 260 quid cameras that have this feature native"

"ive had the camera almost 2 months and its been great until i went to charge it the camera refuses to charge keep having error messages on the app advising me a number of possible issues i have other arlo cameras dotted around the house which i have not had any problems with ive ordered a battery charging"

"the cost of the plan is not my issue about £12 per month it is more the way to are forced down this route and can’t even set up your new and expensive camera"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"it misses activity right in front of it and at other times it'll spot a flying insect"

"anyway it worked acceptable for a year with little problems until the warranty expired and then it stopped working triggering update firmware"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"i have wasted hundreds on this and have finally given up"

"the only camera i had a problem with was a pro version camera where the camera would only record a blacked out picture"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"however the reason that this is not a 5 star product is because netgear is being greedy"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"the only annoying thing is it says compatible with alexa we have 4 however none of our firesticks 3 were compatible only 1 year old so we gave had to buy another"

"i have had my camera's for over 3xyears now but 2 have failed"

"can’t find fault with arlo system"

"also hard to justify the very expensive subscription plans given the poor service"

"can't detect motion through clear glass windows which means this has to be placed outside if you want it watching your front door"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"the 4th camera regularly loses connectivity with the base station no matter where it sits"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"the chain is rubbish though and utterly useless"

"but can't ignore video!"

"the range on the cameras add further problems to this in that the range can't detect things early enough to wake up fast enough to catch whatever woke it up occasionally you see a foot in the corner but we've had entire cars magically appear without ever driving there because of the delay"

"one thing to note take care to ensure that sunlight doesn't shine directly into the camera as this will cause false triggering as does vegetation close to the camera which is blowing in the wind"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"no replacement nor repairs"

"absolute rubbish"

"i spent hours contacting the support resetting and re configuring the system"

"after trying to fix the issue using their online support i quickly found this is quite a common issue with the cameras google it loads of customers have had the same problem "

"and there was no prior warning at time of purchase that these units do not work well in cold weather which as i wished to use in the swiss alps is a real bummer"

"upgraded from the arlo hd & really pleased nice to be rechargable so no more buying batteries quality of video is brillaint & nice to have the audio too"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"another problem is their support service is terrible"

"there is no way to remove the message and the camera doesnt update"

"the other gripe i have is when there are two activity zones"

"but with a little rearanging now all works perfect"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"night vis absolutely rubbish"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"what makes it worse is the footage from these cameras are very average for example my brother gave his keys to his mate to pick something up from my house"

"i have spent hours with netgear support over this problem and they are simply not interested in fixing it"

"if you leave it at 10 seconds then there is a further problem in that it will not reactivate within a short enough period of time to catch more movement the result is things appear on camera and then magically poof out of existence as it wasn't ready to take the next set of video as it was still busy doing well something but certainly not recording footage or even recognising that there were activities to record"

"the odd issue with account logging out and slow connection to live feed but i could live with that"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"i've bought many security cameras in the past and most seldom seem to live up to my expectations"

"one battery is faulty flat and does not recharge and i only require a replacement battery"

"oh and its really expensive"

"picture quality is shockingly useless also the batteries need to be removed from the camera and charged separately totally useless says waterproof but the battery tray has no rubber protection seal so i do not believe that it would withstand rain at all"

"do not buy under any circumstance unless these issue are resolved"

"there is no way to remove the message and the camera doesnt update"

"only issue the reaction time if the cameras is not very good"

"tbf unless plugged in they lose some of their best functions but the outside adaptors really short and the hole needed to be drilled is huge there’s a decent lag delay in them and notifications live feed unless the cameras in the same room as the hub my house isn’t small but not a mansion either so can’t be placed all round the outside of the property as lose connection or the lag is ridiculous"

"he spoke to his supervisor and came back to confirm that a one time replacement would be offered which i accepted"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"also hard to justify the very expensive subscription plans given the poor service"

"they offer a free basic package for storing your videos online for 7 days this is great until you discover that it is limited to 5 cameras"

"it doesn't work it echoes and you get a lot of feedback you can't hear a word"

"the only serious criticisms i have is that the activity zone feature and 3 sec preview require the camera to be plugged in which is not practicable for me and is why i wanted battery powered cameras"

"lanmu power adapter for arlo camera replace cr123a batteries for arlo hd security camera white the reason for the 1 star is due to the horrendous battery life"

"there are lots of options now so my advice is really think about your needs before buying"

"hopeless battery life"

"only gripe is the couple of second delay on the motion detection but not too much of a problem"

"you would think at 220pounds for just one camera the footage would be impeccable you would be wrong"

"i have four of these for over a year now and just replaced the batteries in one of them batteries can be a bit pricey unless you buy in bulk or use rechargeable i have them in the house and in the garden the one in the garden are about 50 yards from a wifi unit and works perfectly i have not had any issues with signal loss pictures are clear just wish i had waited for the sound capable units neat compact weather proof site them anywhere little cameras brilliant can't fault them apart from the price!"

"to usa for a known fault with their cameras"

"i don't think any camera is going to be perfect and the minor compromises compared with others are worth it"

"battery life was very poor items returned"

"the delay the poor response to multiple alert events the lag on reactivation the software and the wifi linkage all add up to a system that on paper reads really well however in practical application it doesn't do what it says it billed as and ultimately adds no real benefit"

"activity zones quite simply don't work notifications are very temperamental"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"easy to install although if broadband goes down it seems you need to go through lengthy set up again "

"arlo take no responsibility for poor products and tech!"

"shame good system but look elsewhere if you want trouble free cameras"

"now 7 weeks into my initial complaint and it is a real nightmare"

"use one for head height by my front door where there is a slight risk it might get stolen and use the other in various discrete locations for close ups sipllumentingvthe wall mounted arlo pro 2 main cameras"

"definitely no were near 6 months that i’ve seen claimed elsewhere"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"arlo has left netgear and appear to not have the resources or expertise to deal with the issues"

"many problems with arlo firmware at the moment so if you haven’t yet invested in an arlo system wait!"

"hardware is probably good but can’t be exploited due to software bugs cloud issues and generally the system failing particularly after the latest updates"

"motion sensor is less sensitive"

"after 5 months the battery won’t charge can’t re synchs the camera"

"so i’ve been waiting for two weeks for my replacement camera to arrive to eventually find the confirmation email in my junk folder with the link now expired"

"the website software runs on adobe flash which is outdated and won’t be supported after december 2020 why are you still using this i’d expect better from a £340 camera"

"i am having massive issues with this device since october the battery dies within 5 7 days from full charge arlo support are fobbing me off and not responding"

"they have more faults and problems than any product i’ve ever tried"

"i’ve three cameras and got them now so tough luck i really wanted to like them but would of been far better buying an nvr and poe cameras but i wanted to integrate with a ‘smart home’ which could of actually done with poe cameras and an nvr as well as these and believed the hype"

"replacement for old camera that didn’t work"

"use these to ensure the safety of a dementia sufferer gives us massive peace of mind to know that when their phone goes unanswered it is because they're asleep and have not suffered a fall or other accident"

"turns out i have to return the faulty camera to them before they send out the replacement or i can pay them between £17 £30 to have a camera issued prior to me sending the faulty unit back"

"you need only to read the comments on the user ‘arlo community ‘ site to appreciate the extent of the failures that dissatisfied users are complaining of"

"it's so bad i won't even sell it on ebay as i know i'll have trouble selling this absolutely useless electronic brick"

"these cameras are useless "

"would i buy it again no would i buy the later versions that apparently solve the problems listed here no the system was billed as doing the job at the start to buy into it further would be foolish"

"will not read vehicle registration numbers from 5m away which is rubbish"

"alerts are accurate and it never goes offline"

"this camera is hugely overpriced doesn’t clearly state that you need to buy a base station for an extra £151?"

"the price while the quality is good i believe there are other systems out there that probably do just as good a job or near enough for a fraction of the cost especially when you consider the unreliability people face with cameras base units and the application"

"tried using the arlo website to trouble shoot finally found a suggestion that the batteries may be the problem having difficulty find a local outlet and i live in london"

"didn't want to wait until my return policy runs out"

"only problem is that the cable is limited to only 1m"

"also literature so tiny it is absolutely impossible to read without high powered magnifying glass"

"no blue light to sync nothing as i have had it only 3 months i am very disappointed with this product i am unsure of how to return or where ref repair or replacment under warranty can you please advise"

"then i got a generic email a few months later saying they no longer support this kit"

"two of these are within 4 meters of the base station on on a disused side gate that hasn’t triggered a single recording"

"they aren't it's just the app is rubbish"

"as a camera it’s ok wouldn’t by a gain there are some on the market as good or better and a lot cheaper i would not buy again"

"while this camera is only 720p this is sufficient for short range indoor use"

"the battery now will not charge"

"the motion sensor does not work well and it senses about 3 seconds after someone walks by even at 100% motion detection which kills your batteries!"

"what lets them down is that they will not continually stream and are programmed to shut down when streaming after 30mins"

"if your after sound do not buy as it does not work vey well but the picture is really good so for that its worth it just is it worth 175 quid erm not really no"

"one camera colours went after reasonably short time and could not be corrected"

"one of my cameras has recently stopped working and i cannot contact netgear"

"motion detection outside is very difficult when the camera is mounted high and not mains powered"

"i spent a very long time debating about wired and wire free cctv systems and in the end this system ticked more plus boxes than negative ones"

"if you want a security system that is of any use do not buy this system"

"otherwise ok but pictures lack fine details and these camera failures are very disappointing"

"i've had a 4 camera arlo system for 2 years now and despite extensive trouble shooting it doesn't really work as advertised: the delay between registering movement and recording is so long a car can reverse a 70m driveway and turn !"

"changing batteries is a ball ache too"

"the only issue that i envisage might be a problem is the delay before recording starts"

"arlo has lost a long standing customer because of this inflexible approach and poor customer support"

"to this end useless"

"they don’t last very long"

"they have suggested i spend more with them on a replacement base unit that's not going to happen "

"cut a long story short the arlo rep came to the conclusion that the camera needed replaced but as they were now out of warranty by about six weeks i’d have to purchase a new one"

"this is 2020 not 2000 should be all wifi"

"changed this to 1 star"

"it was outside the 1xyear warranty period so did what stated and the other lost its colour and was in a pink haze but you could still make the picture out"

"detection is not consistent as it picks some but not all up and people just disappear from view which is odd"

"video loads up to the cloud super fast so if a burglar takes out the cam at least the footage is already uploaded i have mine high up so someone would have to jump or get a chair but which time i have a nice face shot video!"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"however point one of problem the arlo cameras only talk to the base station if the cameras are too far away you burn batteries and have impacts on response times upload and staying connected"

"if you use the reset password link that fails too"

"next up the real killer activation speed it is just way way too slow to wake up and start recording you can get an alert saying it has activity but only see an empty screen because whatever activated has already past in the 3 seconds it took to walk the distance and be out of camera"

"buying the new generation would solve both problems but they are stupidly expensive still"

"then i got a generic email a few months later saying they no longer support this kit"

"don’t buy unless you have money to burn!"

"i love the arlo range but it isnt half overpriced for what it is"

"i have contacted arlo’s support who always tells me the same: revoot your router what a waste of time and money and bad customer service"

"batteries no wiring"

"activity zones quite simply don't work notifications are very temperamental"

"so if you are leaving your property unattended for a long period the batteries do not last long enough"

"very poor night vision would give 0 stars for that "

"do not buy this junk!"

"don't make my mistake"

"bought this camera and not only does it eat batteries after a few months the picture only showed as pink"

"therefore this camera is useless unless you never go away for more than a week and don't mind taking them down and recharging regularly these cameras are expensive and a waste of money"

"much narrower field of view"

"unbelievable arrogance"

"as it didn’t tell me till i had opened and tried to sync with the camera to the app did the app tell me i needed a base station"

"update camera died just after 1 year in operation"

"4c is not that cold but that's what killed the new battery"

"night vision is not too bad if you leave an outside light on but not very good otherwise"

"the only downside is that the broadband at the property is relatively slow meaning that using multiple cameras in "live" mode causes audio visual breakdown pixellation"

"it’s picture is infantescimally better than the arlo original cameras and it has 2 way sound so you can tell the neighbourhood scroats to f*** off from the comfort of your armchair!"

"getting the audio trigger sensitivity right is really difficult"

"no idea what to do now but i have gone on holiday and already the battery has died"

"all of them are connected to the hub but the app buffers occasionally and wont show you the feed"

"unreliable continually disconnects and can only be reconnected by taking batteries out"

"if he was running it probably would have missed him"

"at the start of november this year i noticed that one camera was offline the originally installed one this often happens with a wifi glitch base unit update batteries low etc so i had a look when next home"

"the batteries don't last long"